Refunds & Returns Policy – Re:Wellness
At Re:Wellness, we want you to feel confident in your purchase. If for any reason you are not completely satisfied, we offer refunds or exchanges under the following conditions:
Returns
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All return requests must be submitted within 3 days of receiving your order.
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To initiate a return, please contact our customer support team with your order number and reason for the return.
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Items must be returned in their original packaging, unused, and in the same condition as received.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days using the original payment method.
Exchanges
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Exchanges are subject to product availability.
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If you wish to exchange an item, please indicate your preferred replacement when submitting your return request.
Non-Returnable Items
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Opened consumables, personal care, and beauty products cannot be returned for hygiene reasons.
Contact Us
For any return or refund requests, please contact:
Email: sales@rewellness.co.za
Phone: 011-318-1318 / 072-617-8888
We appreciate your understanding and thank you for choosing Re:Wellness.