Privacy Policy

Last updated: 16 December 2025

ReWellness (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our services.

1. Information We Collect

We may collect the following personal information:

Full name and surname
Email address
Phone number
Billing and shipping address
Order and purchase history
Payment-related information (processed securely via third-party payment providers)
Website usage data (cookies, IP address, browser type)

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To process and fulfill orders
To communicate with you regarding orders, queries, or support
To send transactional emails (order confirmations, delivery updates)
To improve our website, products, and services
To comply with legal and regulatory obligations
For marketing purposes, only where consent has been given

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with trusted third parties only where necessary, including:

Payment gateways
Courier and delivery partners
Website hosting and analytics providers
Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the intended purpose.

4. Cookies

Our website uses cookies to enhance your browsing experience and collect usage statistics.

You may choose to disable cookies via your browser settings; however, some features of the website may not function correctly.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Loss
Misuse
Unauthorised access
Disclosure or alteration

Secure servers and encryption are used where applicable.

6. Your Rights

In terms of POPIA, you have the right to:

Access your personal information
Request correction or deletion of your information
Object to the processing of your personal information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

ReWellness
Email: support@rewellness.co.za
Phone: 011 318 1318 / 072 617 8888
Website: https://rewellness.co.za/